Refund policy

Last reviewed: 23 October 2026

Sync Lumen Consulting Pte. Ltd. offers paid programming consulting services. Fees are agreed per project in a statement of work before work begins. This policy explains refunds for those engagements.

Eligibility

Refund requests apply to consulting fees invoiced under a signed statement of work. Deposits and milestone payments follow the refund rules below.

Cooling-off

Singapore law does not provide a general statutory cooling-off period for business consulting purchased online. We nonetheless offer the following baseline (proposed, pending business confirmation):

• Full fee refund within seven calendar days of written SOW confirmation if no deliverable work has started.
• Partial refund of unused prepaid amounts after work starts, minus hours already performed at the contracted rate.

Non-refundable items

Milestone payments are non-refundable once the milestone deliverables defined in the SOW are submitted for your review. Third-party pass-through costs already incurred on your behalf are non-refundable.

Process

Email info@sync-lumen.digital with your SOW reference, invoice number, and reason. We acknowledge within three business days and decide within fourteen business days.

Method and timing

Approved refunds are returned via the original payment method where possible, within fourteen business days of approval.

Cancellation and rescheduling

Discovery sessions may be rescheduled with twenty-four hours' notice. Late cancellations may forfeit a scheduling deposit if one was listed in your SOW.

Contact

Sync Lumen Consulting Pte. Ltd. · UEN 201921058L · +65-6000-1903